Frequently Asked Questions
Everything you need to know about shopping at Shoe Box Online Store.
How do I determine the correct shoe size?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between different brands.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Simply visit our Returns Portal to start an exchange or request a full refund.
Are the shoes sold on your site authentic?
Yes, Shoe Box Online Store only sells 100% authentic products sourced directly from the manufacturers and authorized distributors.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How can I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to follow your package's progress in real-time.